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Frequently Asked Questions

Products

You can buy your Holy Cow crisps online.

For unopened packets, you may remain as it is and store at room  temperature, away from sunlight and heat.  

We suggest store the freeze-dried fruits in the refrigerator before enjoying them to achieve the best taste.

Typical between 9 to 24 month, depends on the products.

All of our products are alcohol-free and pork-free. We are currently  working on obtaining our Halal certification.

Our fruit are 100% freeze-dried fruit slices that are made of real fruit and nothing else. The taste in Holy Cow’s Freeze-Dried fruit comes from the fresh fruit itself. There is no sugar, sweeteners or other additives used to enhance the tastes or appearance. Freeze-dried fruit does not contain preservatives and is Non-GMO Project Verified!

Freeze-Dried Fruit are prepared by using a sophisticated freeze-drying process where water is removed from the fresh fruit in a cold (freezing) vacuum condition, leaving behind the true essence of the fruit in a light and crispy texture. Visit https://en.wikipedia.org/wiki/Freeze-drying to learn more about how freeze drying work.

The major benefits of freeze-dried fruit are: Light and flavorful Retain nearly all the nutrients of fresh fruit Long shelf-life Convenient – having natural fruit at your fingertips all the time! No additives or preservatives No fat, no cholesterol Low in calories.

The light, white substances seen on the surface of freeze-dried fruits are sugar or other nutrients (i.e. proteins and vitamins) naturally occurring in the products.  Because freeze-drying removes water almost 100%, even a small amount of sugar and nutrients appearing on the surface of the products would be converted to  their solid state, which show up as light, white materials. Sometimes they are mistaken for foreign objects or contaminations by untrained eyes, but there is nothing to worry about. This appearance is an intrinsic character of freeze-dried food products.

Yes, freeze-dried fruits can turn soggy because of the way they are dried.  Freeze-dried fruits have a sponge-like character and they absorb moisture quickly  when exposed to air. They can also turn soggy in high temperature (i.e. inside a trunk of a car in a hot summer day) even when left unopened. However, this phenomenon can be easily corrected by putting the unopened bag in a cool place (such as inside a fridge or next to an AC vent). It’s important to note that if Crispy Fruit turns soggy – refrigerating the product will make them crispy once again.

As a general recommendation, we advise users to store unopened packages in a cool, dry place. To maintain the crispiness of the Freeze-dried fruit, keep the opened bags in an air-tight container or refrigerate unfinished bags. Refrigeration can rejuvenate the crispiness of freeze-dried fruit to a certain degree.

Like any other freeze-dried fruit, is very versatile ingredient in the kitchen. They are the perfect complement for your cereal or yogurt, and even in baked goods.  They are delicious no matter which way you serve them.

No, our products are not organic certified. However, they do not contain any skin of the fruit, which is the major carrier of chemical and environmental contaminants.

Holy Cow Crisps is made of 100% fruit and contains no known allergens except the fruit itself.

Orders and Delivery

West Malaysia
Deliveries are FREE for orders above RM100. All other order amounts and addresses will be shipped at a flat rate of RM8.00 (including GST) per delivery.

East Malaysia
Price of shipping depends on weight of of the order.

We are using Malaysia courier service such as DHL, Pos Laju, J&T, Pgeon… etc depends on area which we think suits the best.

Our goal is to deliver within 3-5 working days.

At Holy Cow, we hope to serve every customer satisfactorily. We always stand behind the quality of our products and will make things right if you are not satisfied with your purchase.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. You may contact us at customercare@holycowcrisps.com with your order number and reason for the refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Refund policy applies only to online purchases made through our website
holycowcrisps.com

 

We accept Mastercard, Visa, Debit Cards, FPX and online payment via our third-party provider – SenangPay.

Once your order is shipped out (handed over to the carrier for  delivery), you will receive an email from customercare@holycowcrisps.com regarding the carrier tracking  Number so that you can track the status of your order. You can track your order at the below link using the tracking number received in  the mail.  

https://holycowcrisps.com/shipment-tracking/

Alternatively, you can also send an email to our customer care helpline email (customercare@holycowcrisps.com) and they would be happy to  assist you on the same.

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